Customer and Community Engagement Officer

Your New Role We''re excited to offer a permanent opportunity for a Customer and Community Engagement Officer to join our NMC NE Account. This position will be based at either our Perth or Aberdeen office and involves working Monday to Friday, 25 hours per week. Our NMC NE account was awarded to us in August 2022 to support Transport Scotland. We will deliver improved levels of service to the trunk road network, aiming to ensure consistent, predictable and reliable journeys for road users. Works will cover maintenance, road safety, bridges and structures and discrete improvement schemes whilst considering the Scottish Government''s climate change and sustainability targets. As a Customer and Community Engagement Officer you will build effective, collaborative relationships with the client (Transport Scotland), MSP/MP''s and other Elected Members to support the successful delivery of a proactive and collaborative approach to customer service and engagement across the contract. Key Responsibilities: Customer Service and Community Engagement Act as the first point of contact for enquiries received by Transport Scotland. Manage enquiries direct from MSP/MP''s and other Elected Members Encourage and develop collaborative working relationships with MSP/MP''s and other Elected Members Assist other member of the Engagement Team to deal with general enquiries and media requests Handle enquiries promptly and professionally, ensuring a positive experience. ..... full job details .....