Customer Analytics Manager

Customer Analytics Manager£70,000 - £90,000 + bonusHybrid - Manchester (2 days per week)This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building the frameworks, data foundations and ways of working that enable high impact, decision ready insight at scale.The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. The environment is collaborative, fast moving and focused on long term value creation through analytics and AI.The RoleLead the strategic enablement of a central insights capability, focusing on scalable, self service analyticsDesign and maintain a holistic 360 degree customer view across internal and external data sourcesBuild and embed frameworks, standards and reusable assets for analytics and insight generationDrive the development of data infrastructure, governance and quality to support trusted insightChampion innovation in advanced analytics, machine learning and AI, evaluating and adopting new approachesTranslate complex analysis into clear, actionable recommendations for senior stakeholdersCoach and mentor analytics professionals, raising analytical maturity across the organisationLead and contribute to enterprise wide initiatives that ..... full job details .....