Customer Analyst

Customer Analyst Merseyside (Hybrid - 3x Days a Week in Office) £40,000-£45,000 The Company A leading UK retail business is investing heavily in its data function and is going through a significant period of growth across analytics and data engineering. The Customer Analyst will sit within the Customer and Digital Analytics function, working closely with the Ecommerce team to understand customer behaviour, online performance and opportunities to optimise the digital journey. The Role This is a commercially focused Customer Analytics position rather than a dashboarding-only role; you''ll act as a key analytical partner to the Ecommerce function, transforming business questions into analytical problems and using data to identify opportunities and improve customer and commercial performance. You''ll work across areas including: Analysing customer behaviour and ecommerce performance Understanding customer journeys and online behaviour Investigating changes in basket value and conversion Identifying underperforming products and categories Analysing website funnels and customer journeys Evaluating website changes and UX improvements Measuring the commercial impact of data-driven decisions Developing automated BI and self-service reporting Building new analytical tools, reports and processes Presenting complex analysis as clear, commercially focused recommendations You''ll work closely with senior Ecommerce and Marketing stakeholders, understanding their analytical ..... full job details .....