Customer Analyst

Customer Analyst£50,000-£55,000 + Share SchemeLancashire (Hybrid - 3x Days a Week in Office)If you enjoy shaping strategy, proving ROI, and building what "good" looks like in CRM and retention, this is the role for you! The CompanyA fast-growing, family-led healthcare retail group with 550+ practices across the UK and Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners The RoleSitting within the CRM function, this role is all about using data to drive smarter customer engagement. You''ll:Analyse campaign performance, retention, and lifecycle activityLead A/B testing and prove commercial impact (ROI focus)Support the rollout of a central CRM strategy and best practiceWork on large-scale reactivation and recall programmesPartner with commercial, marketing, tech, and external teamsContribute to a new customer data warehouse buildIt''s a role with real influence - you won''t just report on campaigns, you''ll shape them.Your Skills and ExperienceSQL - strong experienceCampaign analysis, A/B testing, and retention focusAbility to tie insight to commercial outcomesExperience working with large-scale consumer dataStrong stakeholder management and communication skillsRetail, healthcare, or B2C/D2C backgrounds are ideal, not though essentialThe Benefits£50,000-£55,000Share SchemeHow to ApplyPlease register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page. ..... full job details .....