Customer Advisor

Customer Advisor Milton Keynes (On-Site) 14.00 per hour Full-Time Flexible Shift Pattern (7:00am - 7:00pm) We are currently recruiting for a Customer Advisor to join a dynamic and growing team based in Milton Keynes. This is a full-time, on-site position offering a varied and engaging role, supporting both members and students through high-quality customer interactions.You will play a key role in delivering a first-class enquiry service, ensuring all communications are handled professionally while working towards individual and team targets.Key ResponsibilitiesDeliver a high-quality, first-class enquiry service across multiple channelsMake outbound calls to individuals linked to tasks, that require actioning on their accountsManage and resolve enquiries efficiently, aiming for 5 customer satisfaction scoresSupport members and students, understanding their journey and promoting the value of services and benefits availableLocate and reconnect with individuals with outstanding payments, updating contact details to maintain accurate recordsWork collaboratively with internal teams to resolve customer enquiries effectivelyBuild rapport and provide a positive customer experience at every interactionMaintain accurate records, including summary notes and data cleansing to ensure system accuracyEnsure all data is handled in line with company policies and data protection standardsSupport wider team activities and adapt to varying business needs If you''re a motivated Customer Advisor ..... full job details .....