Customer Advisor Trainer

Customer Service Advisor TrainerSalary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pmManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you''ll doSchedule training across the service deskUpdate the Client training databaseIdentification and analysis of training courses required with steer from the Line MangerDelivering and facilitating training courses to new startersEnsure new starters readiness to go live in line with Client requirementsCo-ordinate course attendanceIdentify and communicate any areas of improvementEnsure quality of new and existing user documentation and training materialsBuild and maintain a close working relationship with Service Centre Operations Managers / Team Leaders What you''ll bringPrevious experience in a Service Desk/ Training roleExcellent written and verbal communication skillsGood MS Office skillsOrganised, self-motivated, creative thinker, team playerAbility to work independently without close supervision If you''re looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move.Interested? Apply today! ..... full job details .....