Up to £14.60 per hour
About the Role
Based in Manchester, Manpower UK seeks a Customer Advisor Trainer for a temporary contract, paying up to £14.60 per hour. Working 35 hours weekly, Monday to Friday between 7am and 6pm, you will support our client, Capgemini, on a new service desk. Your duties include scheduling sessions, updating training records, and delivering courses to new employees. You will analyse requirements with the line manager, coordinate attendance, and ensure starters meet client readiness standards. This role suits someone with strong organisational and presentation abilities, comfortable managing multiple priorities. Prior experience in a training or customer service setting is advantageous. You will play a key part in shaping team competence from day one.
Customer Service Advisor Trainer
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini.
In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees.
What you''ll do
- Schedule training across the service desk
- Update the Client training database
- Identification and analysis of training courses required with steer from the Line Manger
- Delivering and facilitating training courses to new starters
- Ensure new starters readiness to go live in line with Client requirements
- Co-ordinate course attendance
- Identify and communicate any areas of improvement
- Ensure quality of new and existing user documentation and training materials
- Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders
What you''ll bring
- Previous experience in a Service Desk/ Training role
- Excellent written and verbal communication skills
- Good MS Office skills
- Organised, self-motivated, creative thinker, team player
- Ability to work independently without close supervision
If you''re looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move.
Interested£ Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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