Customer Advisor

Resident Services Advisor - Student Accommodation - Leicester Location: Leicester, LE2 0LE Job Type: Temporary Duration: 4 weeks Days: Monday to Friday Hours: 9.00am-5.30pm, 40 hours per week Overview We are looking for an experienced and customer-focused Resident Services Advisor (RSA) to provide temporary support at a student accommodation property in Leicester. You will be a key point of contact for residents, helping to ensure the property runs smoothly and students receive a friendly, professional and responsive service. Key Duties and Responsibilities Resident Support: Act as a first point of contact for residents, responding to enquiries and providing a high standard of customer service. Reception: Manage the reception area, welcome residents, visitors and contractors and deal with day-to-day queries. Administration: Complete general administrative duties and maintain accurate records and property information. Maintenance: Log and monitor maintenance issues, liaising with the appropriate teams or contractors to ensure repairs are progressed. Resident Experience: Help create a positive, welcoming environment and support residents throughout their stay. Health and Safety: Assist with routine health and safety procedures, checks and site compliance requirements. Contractors and Deliveries: Manage contractor access, deliveries and other visitors to the property. Site Support: Provide general operational support to ensure the smooth day-to-day running of the accommodation. ..... full job details .....