Customer Advisor

Company OverviewThis established organisation operates within a fast-moving and highly regulated sector, delivering specialist support services to customers nationwide. With a strong emphasis on service quality, operational excellence, and customer care, the business offers a collaborative working environment focused on efficiency, professionalism, and continuous improvement.Customer AdvisorAn exciting opportunity has arisen for a Customer Advisor to join a growing team based near Banbury. This role is ideal for a customer-focused professional who enjoys helping people, managing queries, and working in a busy administrative environment.Acting as the first point of contact for customers, you will support with enquiries, order processing, and general customer service tasks via phone and email. The successful candidate will be organised, adaptable, and confident in handling sensitive information while maintaining high standards of professionalism and accuracy within a regulated healthcare setting.Duties and ResponsibilitiesHandle customer orders and general enquiries via telephone and emailProcess orders accurately while maintaining compliant records using internal systemsSupport customers with product availability queries and escalate issues to relevant departments when requiredWork collaboratively with departments to resolve customer issues efficientlyFollow Standard Operating Procedures (SOPs) and maintain company standards at all timesIdentify opportunities to support ..... full job details .....