Customer Advisor

Now Hiring: Customer Advisor
Full Time Permanent Contract | Northamptonshire
Office-based | Monday Friday, 9am-5pm (1-hour lunch)
Salary: £24,000 - £27,000 (DOE)

I''m currently recruiting on behalf of a well-established, reputable insurance firm based in Northamptonshire, who are looking to expand their team with the addition of a Customer Advisor.

This is a fantastic opportunity for someone who enjoys customer interaction, thrives in a small team, and is looking to build a career within the insurance and financial services sector.

About the Role

The role is varied and customer-focused, involving a mix of administration, policy servicing, and sales support.
You’ll be working in a professional, friendly environment where customer service is the top priority.

Key Responsibilities include:

- Responding to customer enquiries (phone, email, and in-person)
- Processing policy amendments, renewals, and quotations
- Reviewing existing cover and advising customers on their insurance needs
- Issuing documentation and correspondence to high standards
- Identifying cross-selling opportunities and introducing financial services products
- Carrying out general office and policy admin

About You
We’re looking for someone who is:

- Self-motivated, reliable, and proactive
- A strong communicator with good attention to detail
- Confident working both independently and within a close-knit team
- Computer literate (Word and Excel essential)

Preferred but not essential:

- Insurance or financial services experience
- Sales or customer service background

Minimum requirements:
5 GCSEs (Grade C / 7 or above), including English and Maths

Training and Benefits
You’ll receive full on-the-job training, with the option to work towards CII professional qualifications if desired.

Benefits include:

- 25 days annual leave + bank holidays (with the option to carry over)
- Life and income protection schemes
- Contributory pension
- Free on-site parking
- Supportive, team-oriented working culture