Customer Advisor Mon - Fri

Customer Advisor Belfast Permanent 37 hours per week Are you passionate about delivering exceptional customer service and looking for a long-term career with a respected, people focused organisation? We''re recruiting a Customer Advisor to join a well established Customer Services team within an award winning organisation employing over 2,500 people across Northern Ireland. This is an excellent opportunity to build a long term career with a stable, people focused employer known for long serving staff, internal progression, and strong investment in training and development. The Role You''ll provide frontline support via phone and email, handling customer enquiries, coordinating appointments, processing documentation and delivering a professional, empathetic service in a fast paced environment. Monday-Friday, 8.30am-5.00pm (one evening per week until 7pm) No weekend working Free staff bus from Belfast city centre Free on site parking Your responsibilities will include: Handling customer queries efficiently and accurately Recording customer and job requests on internal systems Coordinating appointments with customers and field operatives Planning and scheduling maintenance and service work Responding to emergency situations in line with defined procedures Handling complaints and managing resolutions professionally Processing documentation and certification Supporting compliance with safety, service standards, and regulatory requirements Providing administrative support across ..... full job details .....