Customer Advisor

Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a Customer Advisor to join a well-established and supportive Professional Services business based in Malton. This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in people''s lives when navigating insurance claims.Due to an internal growth, there is now an opportunity for a dedicated Customer Advisor to join the growing in-house customer focused team. You''ll be part of a friendly department, working collaboratively to provide outstanding support to clients.What the Customer Advisor job involvesYou will make sure that clients and customers feel supported and informed at every stage of their query. Your responsibilities will include:Taking ownership of client cases from first contact through to resolution.Guiding clients clearly through processes and keeping them updated every step of the way.Managing enquiries, paperwork, and information to ensure cases progress smoothly.Building strong relationships with clients, offering empathy and reassurance during challenging situations.Collaborating with colleagues and external partners to achieve the best outcomes.Spotting more complex cases that may need additional support and escalating them where appropriate.Suggesting improvements to enhance the overall client experience.Skills requiredTo thrive in this role, you''ll need ..... full job details .....