Customer Advisor

Your new company A well-established and highly respected utility organisation is seeking a Customer Advisor to join its busy Customer Services team. This is an excellent opportunity to work within a customer-focused environment that plays a vital role in supporting customers, coordinating essential services, and ensuring high standards of service delivery. The organisation offers a supportive team culture, ongoing training, and excellent long-term career prospects.Your new role As a Customer Advisor, you will be the first point of contact for customers, providing professional support via telephone, email, and other communication channels. You''ll be responsible for handling customer enquiries, scheduling appointments, maintaining accurate records, and supporting the coordination of field-based operations.Key responsibilities will include:Handling inbound and outbound customer enquiries via phone and email.Responding to customer requests and service-related issues in a timely and professional manner.Recording and updating customer information across internal systems.Coordinating appointments and schedules for operational teams.Supporting maintenance and service planning activities.Processing documentation and maintaining accurate records.Managing customer complaints and escalating complex issues where required.Providing administrative support to ensure smooth day-to-day operations.Working collaboratively with colleagues to deliver exceptional customer service.Ensuring ..... full job details .....