Customer Advisor

Your new company Hays are partnering with a well-established organisation to recruit a Customer Advisor to join a busy Customer Services team. This is an excellent opportunity to join a customer-focused organisation that delivers essential services across Northern Ireland, where you will play a key role in supporting customers, coordinating service delivery and ensuring high standards of customer care.Your new role As Customer Advisor, you will be responsible for delivering frontline support to customers through both telephone and email channels. Working within a fast-paced environment, you will manage a range of enquiries, service requests and administrative processes while maintaining excellent levels of customer service.Key duties will include:Handling inbound and outbound customer calls and emails.Responding to customer enquiries and service requests in a professional and timely manner.Recording and updating customer information across internal systems.Coordinating appointments with customers and field-based operatives.Supporting the scheduling and administration of maintenance and connection activities.Managing customer complaints and ensuring issues are resolved or escalated appropriately.Processing documentation, certifications and completed works records.Assisting with emergency response call handling and ensuring accurate information is recorded.Providing general administrative support to the wider team.Maintaining compliance with company procedures and data ..... full job details .....