Customer Advisor

Customer AdvisorLondon W1F08:00-17:00 Mon-Fri (hours may vary depending on deliveries)Pay Rate £14.10 p/hgap personnel are recruiting on behalf of a reputable medical organization based in central London, offering a professional working environment and excellent opportunities for a career progression within the Customer Service department. The purpose of the role is:To work with the Customer Service team managing calls and emails from Customers, Clients and GP s. To ensure information is taken correctly and entered on to computer systems safely and securely. Duties will include: Monday to Friday 08:00-17:00 (hours may vary depending on deliveries)Office environmentSmall branch / pharmacyTaking in deliveries, sorting stoke in to warehouse/back roomMUST have good customer service, able to work independentlyCall handling chasing invoice, customer queries, communicating with healthcare professionalsComputer literate emails, data entry, working on internal systems (Training provided, most will be remote learning with another person from another branch)Trail day looking to do trail day with candidates before putting them through training as this is a cost to the business Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients. Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.To escalate to TM any concerns of outstanding orders where a prescription may not be ..... full job details .....