Customer Advisor

Customer Advisor Belfast, Permanent, 37 Hours per Week Starting Salary £25,983.50 + Progression to £26,983 Within 12 Months Build a Career with One of Northern Ireland''s Leading Employers Are you passionate about providing outstanding customer service and looking for a role that offers genuine long-term career prospects? Apple Recruitment is delighted to be recruiting for a Customer Advisor on behalf of a highly respected and award-winning organisation employing over 2,500 people across Northern Ireland. Renowned for its commitment to employee development, job security, and excellent workplace culture, this is an opportunity to join a company where people build lasting careers. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer experiences, we''d love to hear from you. What You''ll Be Doing As a key member of the Customer Services team, you''ll be the first point of contact for customers, ensuring every enquiry is handled professionally and efficiently. Your responsibilities will include: Managing customer enquiries via telephone and email Coordinating appointments with customers and field operatives Scheduling maintenance and service-related work Responding to urgent and emergency customer situations Handling customer complaints and ensuring timely resolution Maintaining accurate customer records and updating company systems Processing documentation, certifications, and service records Supporting network ..... full job details .....