Customer Adviser

Customer AdvisorEdinburgh, Part Time (17.5 hours/week - overtime available if you wish to do more).This is an exciting opportunity to join a large Customer Engagement Centre (CEC) as a Customer Advisor, based at our client''s Edinburgh office on a part-time basis. You''ll keep customers and stakeholders informed about works and service interruptions, working closely with your team to deliver the highest quality of service at all times. What you''ll doYou''ll build strong relationships across the team to make sure our customers are always in the loop. Day to day, you''ll:Manage inbound customer contacts across a wide range of subjectsProvide customers with information and guidance, logged accurately on our internal systemsWork reactively and precisely during operational incidentsWork proactively, collaborating with stakeholders to gather up-to-date information What you''ll bringYour communication skills, attention to detail and ability to prioritise will be key. You''ll have strong verbal and written information-management skills, and the confidence to learn a range of systems and technology quickly.You''ll use your organisational skills to manage your own workload while working as part of a team to ensure every task is carried out to the highest standard. Your adaptability will let you switch to reactive work when it''s needed - meeting customer needs and supporting your colleagues.Previous experience in a fast-paced environment is advantageous.Guidant, Carbon60, Lorien and ..... full job details .....