Customer Administrator

Job title: Customer AdministratorLocation: East LondonSalary: £31,000Type: Permanent, full timeA well-established Build to Rent operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you''ll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards.It''s a fast-paced, high-volume environment. You''ll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing.Key responsibilitiesHandle incoming enquiries across the portfolio, taking ownership through to resolutionManage new tenancy administration from application to move-in - qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed informationManage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plansMaintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit readyProcess payments, raise charges, account amendments and rent splitsAdminister Direct Debit instructions and issue tenant statementsRegister, release and deregister tenancy depositsChase rent arrears and other debt in line with agreed processes, liaising with site teams and ..... full job details .....