Customer Administration Team Leader - Umbrella

Customer Administration Team Leader - UmbrellaOur client, a leading financial professional services business, are recruiting for a Customer Administration Team Leader to join the team at their office in Glasgow on a long term contract basis.5 days per week in the officeRole:Takes overall responsibility for the team''s workload and service to the team''s client portfolioMonitors the team''s performance against SLAs and client deadlinesMotivates and facilitates effective team working, recognising that team members may be working remotelyResponsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our internal controlsProvides timely communications to the team to keep them informed of priorities and plansHolds regular meetings with all team members to discuss workloads, client matters, internal communications etc.,Monitors team productivity and quality using the work management system and provides regular feedback to team membersEnsures the system is used effectively and timesheets are updated correctly and regularlyTakes responsibility for resource planning and communicates any concerns to the Operations ManagerReviews the skills available in the team and takes steps to ensure that knowledge is shared and there is no key man riskPromotes cross team workingEnsures the team follows standard processes and best practices to promote consistent working practices across all administration ..... full job details .....