Customer Accounts Team Leader

Location: Hybrid/March, CambridgeshireSalary: £38,623 - £45,005 per annumHours: 36 per week Contract Type: PermanentDo you pride yourself on delivering an excellent customer experience? Are you a people person with the ability to manage and support a team? If so, this could be the perfect opportunity for you!This is an excellent opportunity for an experienced Customer Accounts professional with leadership experience, or someone ready to take the next step into a team leadership role, to build on their expertise while making a real difference to customers.As a Customer Accounts Team Leader, you''ll lead a team of Customer Account Specialists, supporting them to deliver effective, compliant services that underpin the Group''s income management approach. You''ll play a key role in maximising rent collection while helping to minimise financial hardship for our customers through a fair, customer-focused approach.You''ll be responsible for coaching, developing and motivating your team to achieve their full potential, managing performance, providing regular feedback and addressing underperformance where necessary. You''ll set clear objectives, monitor progress and foster a culture of continuous learning, ensuring your team has the skills and knowledge needed to deliver excellent outcomes. Through your leadership, you''ll drive high performance while supporting the ongoing development of the service.We''re looking for someone with experience of leading, motivating or developing ..... full job details .....