Customer Accounts Officer

We have an opportunity for an Income officer to join our Customer Accounts team in Bristol. The role:As an Income Officer you''ll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You''ll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include:Delivering a comprehensive rent and service charge collection service across the regionMonitoring customer accounts for all tenuresManaging end to end processesEngaging with external agencies including local authorities when neededManaging evictions To be successful in this role you''ll need:Knowledge and experience of either social housing, home ownership or the private rented sectorA working knowledge of welfare benefitsExcellent customer service skillsExperience in income management or debt recovery/collection is advantageous, but not essentialTo be a self-starter with a proactive approach and possess the ability to work without close supervisionTo have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you''ll need to travel in this role, having a car and full driving licence is essential. The interviews will be taking place on Tuesday 30th June. Apply today to be considered! ..... full job details .....