Customer Accounts Officer

We have an opportunity for an Income officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week, on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm. The role:As an Income Officer you''ll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You''ll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include:Delivering a comprehensive rent and service charge collection service across the regionMonitoring customer accounts for all tenuresManaging end to end processesEngaging with external agencies including local authorities when neededManaging evictions To be successful in this role you''ll need:Experience in income management or debt recovery/collection is advantageous, but not essentialKnowledge and experience of either social housing, home ownership or the private rented sectorExcellent customer service skillsA working knowledge of welfare benefitsTo be a self-starter with a proactive approach and possess the ability to work without close supervisionTo have effective decision-making skills, a diplomatic and confidential approach and the ability to ..... full job details .....