Customer Accounts Administrator

Customer Account Administrator
Location: Office‑based / Hybrid options available depending on client Employment Type: Permanent, Full‑Time
Competitive salary based on experience
Are you an organised, detail‑driven administrator with a passion for delivering exceptional customer service? We’re supporting a well‑established organisation in their search for a Customer Account Administrator to join their busy  Sales team.
This role is perfect for someone who thrives in a fast‑paced environment, enjoys building strong working relationships, and takes pride in keeping operations running smoothly.
About the Role
As a Customer Account Administrator, you’ll play a key part in supporting customer accounts. You’ll act as the link between customers and internal departments, ensuring orders, stock information, and queries are handled accurately and efficiently. Your work will directly support ongoing customer relationships and the successful delivery of products.
Key Responsibilities

• Process customer orders accurately and efficiently
• Monitor stock levels, identify shortfalls, and liaise with customer merchandisers
• Respond promptly to customer telephone and email enquiries
• Act as the communication link between customers and internal teams
• Support new product launches through customer liaison
• Prepare re‑buy requests, re‑work orders, labelling tasks, and non‑reorderable product requests
• Maintain product data, update pricing, and set up new products in Microsoft Navision
• Book in customer deliveries and ensure accurate documentation
• Work closely with Account Managers to support the smooth running of major accounts
• Monitor special orders and own‑brand stock levels
• Record and analyse customer sales data to support future planning
• Resolve delivery, invoicing, POD and pricing queries
• Liaise with internal departments to resolve customer service issues, including returns
• Maintain spreadsheets and administrative records
• General administration duties as required

• Strong working knowledge of Microsoft Office 365, especially Excel 
• Experience in a customer service or administrative role is beneficial
• Knowledge of Microsoft Navision Dynamics is advantageous (training provided)
• Excellent numeracy and literacy skills
• Outstanding organisational ability and be able to prioritise, multitask and meet deadlines
• A proactive, forward‑thinking approach with strong problem‑solving skills
• Self‑motivated, positive attitude, and keen to develop professionally