Customer Account Specialists x4

Location: Hybrid/Islington, London Salary: £35,199 - £40,856 per annum Hours: 36 per week Contract Type: x2 Permanent and x2 12 Months Fixed Term Contracts Are you ready to step into a role where you can make a genuine difference in people''s lives? As a Customer Accounts Specialist, you''ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You''ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you''ll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care. If you''re motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for ..... full job details .....