Customer Account Manager

Customer Account Manager Stratford-upon-Avon Hybrid Role £26,800 About the Company: A leading UK-based Field Services company, specialising in providing external field agency solutions primarily to the utilities sector, is seeking a Customer Account Manager/Debt Resolution Officer. With its Head Office located in Stratford-upon-Avon, the company is known for delivering excellent service with a customer-centric approach. The Role: The Customer Account Manager/Debt Resolution Officer will be responsible for managing customer accounts referred by clients. This position involves working with customers primarily those in arrears to find affordable and sustainable repayment solutions. The role requires exceptional communication skills to engage with customers via phone and written correspondence, ensuring timely and fair resolutions. Key Responsibilities: Handle inbound and outbound calls to discuss and resolve customer accounts. Negotiate payment arrangements that suit customer needs and comply with company processes. Offer excellent customer service while collecting payments and setting up payment plans. Address metering issues, occupancy updates, dispute registrations, and highlight household vulnerabilities. Liaise with Field Representatives and Clients to ensure accurate and efficient account management. Maintain clear and professional account records on company and client systems. Identify and record any safety concerns or ..... full job details .....