Customer Account Manager

Customer Account Manager 
 Up to £(phone number removed) 
 
37 hours per week 
 
Why not start an exciting journey as a Customer Account Manager at a leading provider of innovative aerospace solutions. In this permanent role, you will be the primary point of contact for their valued customers, ensuring a high level of satisfaction and trust. With a competitive salary range of GBP45,000 to GBP51,250, this is an opportunity to make a meaningful impact and contribute to the growth and success of our organization.
 
Key Highlights of the Customer Account Manager role!

• Become the trusted partner for your assigned customer accounts, driving retention, growth, and long-term strategic partnerships.
• Collaborate with cross-functional teams to deliver consistent and reliable customer outcomes, ensuring alignment to their requirements.
• Champion continuous improvement initiatives to enhance customer experience, communication, and operational performance.

Preferred Requirements of the Customer Account Manager?

• Lead regular customer reviews and align on priorities, risks, and forward plans, proactively identifying and mitigating risks to delivery and revenue.
• Manage delivery performance across the full customer lifecycle, ensuring alignment to customer expectations for quality, on-time delivery, and responsiveness.
• Provide clear visibility of demand, risks, and opportunities, supporting accurate forecasting and planning activities.
• Collaborate with internal stakeholders (Operations, Planning, Supply Chain, Engineering, Quality) to deliver consistent and reliable customer outcomes.
• Champion continuous improvement initiatives to enhance customer experience, communication, and operational performance.

Preferred Qualifications of the Customer Account Manager? 

• Extensive experience working in low volume, high product mix, build-to-print, and design to spec environments, preferably in the Aerospace or a similar industry.
• Demonstrable experience of effective negotiation and influencing skills, as well as the ability to thrive under pressure and deliver against deadlines.
• Strong working knowledge of MS Office applications, particularly Excel, and experience in the use of ERP systems for basic business management.

What will the Customer Account Manager get in return? 
 

• Performance related Incentive Bonus Scheme
• Contributory pension scheme
• Company share-save scheme (eligible after a qualifying period)
• Health Cash Plan
• Free Onsite Parking
• Discounted Gym membership
• Life assurance
• Fresh fruit and hot drinks
• Cycle to work scheme

 

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