Customer Account Executive (Key Accounts) - 18 Month FTC

Customer Account Executive (Key Accounts) - 18 Month FTC Wrexham £34,000 - £40,000 Hybrid workingYour new companyYou will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations. This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions.Your new roleThis role goes beyond traditional customer service - it''s a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective.You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end-to-end customer journey from order placement through to delivery performance and resolution.Day-to-day, you will:Manage customer accounts, taking full ownership of orders, service performance and communicationAct as the main interface between customers and internal teams, including planning, logistics, quality and commercialHandle customer queries, changes and challenges in real time, ensuring expectations are managed effectivelyMonitor and manage customer KPIs, taking action to maintain service levelsEnsure accuracy across order processing, pricing and master data within ERP systems (SAP desirable)Support export compliance and documentation requirements for international shipmentsThis is a fast-paced, highly interactive ..... full job details .....