Customer Account Coordinator

Customer Account Coordinator Location: Derby, UK - Office based Salary: £28,000 - £30,000 per year, depending on experience Job Type: Full-Time, Permanent Hours: 37 hours per week, with a Friday lunchtime finish The Opportunity The HR Guru is recruiting on behalf of SET Limited for an organised, proactive and customer-focused Customer Account Coordinator to join their Customer Services and Commercial team. Reporting to the Customer Services Manager, you''ll play an important role in supporting customer accounts and making sure customers receive a professional, responsive and reliable service. You''ll act as a key point of contact for customers, coordinate communications, maintain accurate account information and work closely with SET''s Commercial, Engineering and Operations teams to keep things moving. If you enjoy building customer relationships, keeping on top of the detail and making sure actions are followed through properly, this could be a great next step. What You''ll Be Doing Your responsibilities will include: Supporting the Customer Services Manager and Commercial team with day-to-day account administration. Acting as a primary point of contact for customer enquiries, updates and routine communications. Preparing, maintaining and updating customer records, account information and internal databases. Producing regular reports on account activity, order status, service updates and customer requirements. Liaising with Engineering, Operations and Commercial teams to ..... full job details .....