Customer Account Coordinator

Location: Milton Keynes Are you a confident communicator who genuinely enjoys helping customers, solving problems and making sure things get sorted? We are recruiting a Customer Account Coordinator to join the Internal Sales team of a well-established global engineering and technology business based in Milton Keynes. This is a busy, customer-facing role where you ll build relationships with customers, answer queries, resolve issues and work closely with internal teams to provide a consistently high level of service. You ll need to be someone who can remain calm and professional under pressure, particularly when an order is delayed, a delivery date changes or a customer needs an urgent resolution. The Role Working closely with customers, Sales and other internal departments, you ll be responsible for: Answering incoming customer calls and responding to queries regarding products, pricing, deliveries, invoices and order progress Building strong relationships with customers and providing a friendly, professional service Taking ownership of customer enquiries and seeing them through to resolution Managing more challenging situations when orders or deliveries don t go to plan, keeping customers informed and working internally to find solutions Responding to escalated customer issues in line with agreed procedures Keeping colleagues and management updated on customer accounts and escalations Developing relationships with key customers to support retention and future growth ..... full job details .....