https://jobs.co.uk/job/customer-account-case-owner-business-stream--6fc31f11-3a8c-4a71-876e-8c0fdc9e32c0 RSS feed for Customer Account Case Owner at Business Stream. en-gb Fri, 26 Jun 2026 19:28:02 GMT https://jobs.co.uk/job/customer-account-case-owner-business-stream--6fc31f11-3a8c-4a71-876e-8c0fdc9e32c0 https://jobs.co.uk/job/customer-account-case-owner-business-stream--6fc31f11-3a8c-4a71-876e-8c0fdc9e32c0 Fri, 26 Jun 2026 11:51:48 GMT Location: Edinburgh | Salary: 26750.00-26750.00 Annual | Type: Permanent | About the roleAs a Customer Account Case Owner, you will manage a portfolio of customer accounts, acting as a key point of contact to resolve queries and deliver a high standard of service. You''ll take ownership of issues from start to finish, ensuring timely resolution in line with agreed service levels.Key responsibilities include:Managing customer queries through to resolutionBuilding strong relationships with customers and colleaguesMonitoring performance against KPIs and deadlinesIdentifying opportunities to improve service and add valueAbout youYou''re a customer-focused professional with strong communication and problem-solving skills. You take ownership, stay organised, and are confident managing multiple priorities.You will bring:Experience in a customer service or account management roleExcellent communication and relationship-building skillsStrong organisation and attention to detailA proactive, solutions-focused approachWhat''s in it for you?You''ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.Starting salary of £26,750, increasing to £28,660 once training and probation are complete (usua... Permanent