Customer Account Case Owner

About the roleAs a Customer Account Case Owner, you will manage a portfolio of customer accounts, acting as a key point of contact to resolve queries and deliver a high standard of service. You''ll take ownership of issues from start to finish, ensuring timely resolution in line with agreed service levels.Key responsibilities include:Managing customer queries through to resolutionBuilding strong relationships with customers and colleaguesMonitoring performance against KPIs and deadlinesIdentifying opportunities to improve service and add valueAbout youYou''re a customer-focused professional with strong communication and problem-solving skills. You take ownership, stay organised, and are confident managing multiple priorities.You will bring:Experience in a customer service or account management roleExcellent communication and relationship-building skillsStrong organisation and attention to detailA proactive, solutions-focused approachWhat''s in it for you?You''ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.Starting salary of £26,750, increasing to £28,660 once training and probation are complete (usually 12 months).Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.10% annual bonus potentialAttractive pension plan31 days annual leave and six bank holidays.Subsidised restaurant, coffee shop and free gym membershipEmployee discountsWhy we''re the ..... full job details .....