https://jobs.co.uk/job/customer-account-advisor-scanlans-property-management--dfd95681-d149-4602-948f-e2d04e439e5b RSS feed for Customer Account Advisor at Scanlans Property Management. en-gb Sat, 01 Aug 2026 16:53:38 GMT https://jobs.co.uk/job/customer-account-advisor-scanlans-property-management--dfd95681-d149-4602-948f-e2d04e439e5b https://jobs.co.uk/job/customer-account-advisor-scanlans-property-management--dfd95681-d149-4602-948f-e2d04e439e5b Sat, 01 Aug 2026 11:52:31 GMT Location: Manchester | Salary: 10000-500000 Annual | Type: Permanent | CUSTOMER ACCOUNT ADVISORScanlans Property Management • £24,800 - £26,800 • Office Based - ManchesterROLE OVERVIEWYou will play a key role in supporting customers and recovering service charge debts efficiently across a large, varied portfolio. Balancing empathetic service with firm credit control, you will manage the full lifecycle of the Sales Ledger to keep accounts accurate, queries resolved and payments on track.Working closely with Property Managers, Finance and external partners, you will spot issues early, communicate clearly with residents and organisations, and escalate appropriately when needed. Your proactive reporting and collaborative approach will help drive portfolio performance while maintaining positive customer relationships.In this office based role, you will bring structure, pace and clarity to every interaction tailoring your approach to each situation while following process and safeguarding compliance.ROLE EXPECTATIONSYou will spend most of your day on the phone and email, agreeing payment plans, progressing arrears and resolving queries to keep accounts current. You will work through reminder cycles, monitor aged debt and collaborate with colleagues to remov... Permanent