Customer Account Advisor

Customer Service AdvisorLocation: Hybrid (initially office-based in Redhill)Salary: £27,700Contract Type: PermanentWorking Hours: Full-time, 37 hours per weekJoin a leading housing trust and make a significant impact in the community by enhancing living conditions and shaping essential services. As a Customer Service Advisor, you will be at the forefront of our customer service operations, ensuring high-quality interactions and support for our residents.What You''ll Be Doing:As a Customer Service Advisor, you will:Provide prompt and accurate responses to customer enquiries across various channels, ensuring a high level of service.Resolve customer queries efficiently, escalating complex issues when necessary.Accurately diagnose and schedule repairs, optimising resource allocation.Assist customers with rent account inquiries, payments, and tenancy-related issues.Maintain precise records using systems, including Microsoft Dynamics.Stay updated on services, policies, and processes, contributing to continuous improvement by providing feedback and suggestions.What We''re Looking For:We are seeking candidates who have:Experience in frontline customer service across multiple communication channels such as telephone, email, and social media.Excellent communication and interpersonal skills, capable of effective problem-solving and clear information delivery.Proficiency in using multiple IT systems with high accuracy.Knowledge of housing services, including understanding of rent ..... full job details .....