Customer Account Advisor

Customer Account Advisor - Retentions Wrexham + Monday-Friday + Office-based - 8:30am - 5pm - 37.5 Hours p/w Salary: £26,000 Full-time + No weekend work + Free on-site parking + Company pension + 20 Days Holiday + Bank Holidays (1 Additional day per full year of service)An established, family-run organisation are looking to add a Customer Account Advisor to their busy Retentions team, based at the headquarters in Wrexham.This role is ideal for someone who enjoys problem-solving, negotiating, and maintaining strong customer relationships in a fast-paced environment.More About The RoleAs a Customer Account Advisor in Retentions, you''ll be the point of contact for customers who may be considering leaving - managing queries, complaints, and disputes while working towards positive, commercially sound outcomes that are aimed at retaining clients.Your focus will be on ensuring issues are handled professionally, efficiently, and with a clear solutions-driven approach.Core ResponsibilitiesManaging customer enquiries, complaints, and disputesRemaining customer-focused while working towards the most appropriate resolution for the business and the clientDemonstrating a calm, level-headed approach to problem solving and decision-makingConfidently owning decisions and delivering clear outcomes to customersManaging a busy workload through an internal CRM systemEngaging in contractual discussions and negotiations to retain valued customersWorking independently while also collaborating with ..... full job details .....