Customer Account Advisor

KT and Coe Recruit are working with a forward-thinking organisation that offers colleagues and clients opportunities rarely found elsewhere. We are committed to growth, investment, and delivering excellent service. Our approach is simple: no unnecessary bureaucracy, no office politics, and no micromanagement. Instead, we empower our people, support innovation, and focus on delivering results. We believe in leadership, collaboration, and building a business we are proud of.We help organisations across the UK improve their processes and achieve recognised standards through expert guidance and practical support. Our mission is straightforward: to help businesses perform better.Your mission is simple yet vital: retain our clients, demonstrate the value of our services, and deliver a level of service that keeps customers engaged year after year. You will play a key role in managing client relationships, ensuring they continue to see value, while contributing to business growth through retention targets.What You''ll Be DoingTake ownership of customer renewals and retention, supporting consistent year-on-year growthEngage with clients considering cancellation or renewal, using strong influencing skills to retain and win back businessBuild strong relationships by clearly demonstrating the ongoing value of our servicesShare client feedback with management to help improve the overall customer experienceAbout YouExcellent written and verbal communication skills, with the ability to ..... full job details .....