Customer Account Administrator

Customer Operations Administrator Are you an organised and customer-focused administrator looking for your next challenge? Do you enjoy building relationships, managing multiple priorities, and delivering outstanding service? If so, we''d love to hear from you. We are recruiting on behalf of a growing and successful business based in Coventry for a Customer Operations Administrator to join their busy operations team. This is a varied role that offers the opportunity to work across customer service, order processing, logistics, and administration. The Role As a Customer Operations Administrator, you will play a key role in ensuring customers receive a first-class service from order placement through to delivery. You will be the first point of contact for customer enquiries and will work closely with internal teams, suppliers, warehouses, and logistics providers to ensure smooth day-to-day operations. Key Responsibilities Processing customer orders accurately and efficiently Liaising with warehouse teams regarding stock and deliveries Communicating with customers regarding order updates, availability, and alternative product options Acting as the first point of contact for customer enquiries via telephone and email Managing customer complaints and resolving issues effectively Arranging product returns and replacements where required Providing Proof of Delivery documentation upon request Amending customer orders and maintaining accurate records Assisting customers with ..... full job details .....