Customer Account Administrator

Customer Account Administrator This is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background and customer service is at the core of everything you do, we would love to hear from you.The RoleAs an Account Manager, you will take full ownership of a portfolio of clients, seeing each order through from placement to delivery and providing attentive aftercare every step of the way. You will be the person your clients turn to - trusted, responsive, and always one step ahead.Key ResponsibilitiesServe as the primary point of contact for a portfolio of clients, building trusted, long-term relationshipsProcess customer orders accurately and efficiently, keeping clients informed and updated throughoutManage the full order-to-delivery cycle, proactively resolving any issues before they reach the customerProvide outstanding after-sales support - handling queries, concerns, and follow-ups with care and professionalismLiaise closely with logistics, production, and operations teams to ensure client expectations are always metHandle customer feedback constructively, acting as the client''s voice internally to drive service improvementsMaintain accurate records within the CRM system, ensuring all ..... full job details .....