Customer Account Administrator

Customer Account Administrator Location: Chester We are working with a well-established and growing organisation to recruit a Customer Account Administrator. This is a busy and varied role combining high-volume sales order administration, internal account management support, and day-to-day coordination of B2B customer requirements. Working closely with customers and internal teams, you will help ensure accounts run smoothly, orders are processed accurately, and customers receive timely updates from order receipt through to delivery. The role would suit a highly organised administrator with experience in sales support, customer account coordination, or B2B order processing who enjoys taking ownership of customer requirements. Key Responsibilities Administering the full sales order lifecycle, processing high volumes of B2B customer orders from receipt through to delivery Providing internal account management support to key customers, handling order changes, amendments, and ongoing requirements Maintaining regular customer contact, providing updates and responding to order and delivery enquiries Processing customer forecasts and demand plans using MS Excel and SAP Producing and maintaining 13-week rolling forecast reports to support demand and capacity planning Liaising with supply chain, production, logistics, and sales teams to resolve order shortfalls and capacity constraints Creating and maintaining shortage lists, identifying material and stock issues and ..... full job details .....