CTW Team Leader

We''re looking for an experienced Team Leader to support the Business Manager in leading a team of Employment Specialists. The successful candidate will play a key role in driving a high-performance culture, motivating and coaching colleagues to achieve contractual targets while delivering an exceptional service to participants. Key responsibilities include leading performance and development activities, ensuring quality and compliance standards are met, managing customer records and evidence requirements, and building strong relationships with employers and local stakeholders to create employment opportunities. The role will also champion continuous improvement, support participant progression, and promote safeguarding, health and safety, and equality, diversity and inclusion across the service. To be successful, you will bring previous people management experience, strong IT skills and a background in working within a target-driven environment. A proven track record of delivering services against contractual and quality standards, combined with the ability to inspire, develop and lead teams to achieve outstanding results, is essential. Strong communication, organisational and stakeholder management skills are also key. Knowledge of the employability, welfare-to-work or recruitment sectors would be advantageous, alongside an understanding of local labour market trends and supported employment frameworks such as IPS and SEQF. Experience working within advice and guidance ..... full job details .....