CSDM Service Analyst

Harvey Nash are now inviting candidates to apply for the role of CSDM Service Analyst.Initial 6 months contractInside of IR35, £417 - £525 a dayReading/HybridService Management TransformationSupport the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB.Key Responsibilities CSDM/CMDB Modelling andamp; GovernanceService Data Quality andamp; RemediationData Health Reporting andamp; InsightsITSM Enablement (Incident/Change Impact andamp; Service Views)Stakeholder Engagement andamp; Data StewardshipEssential Skills Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices.Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting. Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source.Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams.Hands-on experience with ITSM tooling (eg, ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and life cycle workflows.Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across ..... full job details .....