CRM Tribe Lead (9 Month FTC)

A career without limits As the nation''s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It''s something we''ve been doing for over 100 years, ever since we launched the world''s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It''s the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you''re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Tribe Lead - CRM Platform Transformation (FTC 9 Months) At British Airways, we''re redefining how we connect with our customers and colleagues. As we continue our CRM platform transformation, we''re looking for an experienced and visionary Tribe Business Lead - CRM Platform to lead one of our most critical customer-facing capabilities into its next chapter! Building on our established Salesforce foundations, this role will shape a modern, intelligent CRM ecosystem across Customer Care and the wider business. You''ll play a pivotal role in improving the agent experience, simplifying servicing journeys, and unlocking value through digital innovation - ..... full job details .....