CRM Specialist

Job DescriptionPosition: CRM Specialist (permanent)Department: Marketing and Business DevelopmentReporting to: Senior Events ManagerThe RoleThe CRM Specialist is the primary point of contact in the London office for CRM data management and user support. The role sits within the Marketing and Business Development team and works closely with lawyers and the New York CRM team.This is a critical role at a pivotal time for the firm, playing a central part in the London office''s transition from InterAction to Intapp DealCloud, currently scheduled for Q2 2026. The post-holder will take ownership of CRM data quality, act as the local subject-matter expert, and help embed best practice across the office to ensure the CRM is accurate, trusted and used effectively.ResponsibilitiesCRM Migration and System OwnershipPlay a leading role in the migration from InterAction to Intapp DealCloud, working closely with the New York CRM team to support a smooth and successful transition.Act as the London office subject-matter expert during and after migration, owning issues, queries and data-related problem-solving.Support the integration and adoption of DealCloud across the office, ensuring consistency with firm-wide standards.Partner and User EngagementProvide partner-facing, one-to-one support, demonstrating the value of the CRM in terms of relationship intelligence, "who knows who" insights, relationship strength and BD activity tracking.Train the Business Development team, secretaries and fee ..... full job details .....