CRM Product Lead

As a CRM Product Lead, you will lead the direction and development of our Microsoft Dynamics 365 platform, ensuring it supports our work across the MND Association effectively and efficiently. You will use your skills in stakeholder engagement, agile delivery, and data-led decision making to lead a critical platform. This CRM Product Lead role calls for someone who can shape product direction, balance priorities, and deliver continuous improvement while keeping user experience at the centre. This is an exciting and transformative time to join the MND Association. If you thrive on ownership, collaboration and measurable impact, this role offers a meaningful next step. Key Responsibilities Lead the CRM roadmap, aligning platform development with organisational priorities Manage the product backlog, balancing stakeholder needs and technical feasibility Act as the link between business and technology teams Oversee delivery of CRM enhancements, integrations and new functionality Guide system configuration, ensuring best practice and consistency Use data, reporting and user feedback to improve performance and usability Support adoption and continuous improvement across teams Manage supplier relationships and ensure value for money Ensure compliance with data protection and security standards About You Strong experience as a CRM Product Lead or similar role Expertise in Microsoft Dynamics 365 and Power Platform Proven delivery of CRM improvements and system optimisation Strong ..... full job details .....