CRM Officer

An Institute in London are seeking a CRM Officer to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working. Key Responsibilities: CRM Management and Data Integrity:Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixesWorking with external technical suppliers to manage technical tickets, deadlines and any issuesManage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processesManage permissionsTraining of new starters and existing staff, undertaking 1-2-1 training and group sessionsDevelop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics.To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needsBeing the first point of contact for staff and external suppliersProcess Improvement and Automation:Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities.Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational ..... full job details .....