CRM Officer

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University''s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital andamp; Technology at UAL is on an exciting journey, transitioning from a ''classic'' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a CRM Officer, you will play a key role in supporting the delivery of a first-class customer experience across UAL. Working within Digital andamp; Technology, you will help ensure CRM systems, processes and practices are effectively utilised to support enquiry handling, communications and event management.You will act as a key point of contact for CRM users across the University, providing guidance, training and operational support to ensure systems are used effectively and consistently. You will contribute to system enhancements, monitor data quality, and help ensure compliance with GDPR requirements. You will also play a role in promoting best practice, supporting user communities and ensuring CRM systems deliver maximum value for both staff and ..... full job details .....