CRM Manager

CRM Manager Southampton Hybrid Up to 50k, 25 Days Holiday, PHC Zachary Daniels Recruitment are delighted to be partnering with a high-growth, digitally-led D2C brand to recruit a CRM Manager.About the BusinessOur client is an ambitious ecommerce brand experiencing exceptional growth across the UK and Europe. As customer engagement continues to play a pivotal role in their success, they are looking for a hands-on CRM Manager to help drive the next phase of their customer lifecycle strategy.This is an exciting opportunity to join a fast-paced, entrepreneurial business where CRM is a major revenue channel. Working alongside an experienced team, you''ll have the opportunity to take ownership of the CRM function during a key trading period before moving into a collaborative long-term structure.The RoleAs CRM Manager, you''ll be responsible for planning, building and optimising customer communications across email, SMS and other owned channels, ensuring every campaign is relevant, engaging and commercially effective.Working closely with Performance, Brand and Ecommerce teams, you''ll use customer insight, segmentation and data to improve engagement, retention and customer lifetime value across multiple international markets.Key responsibilities include:Own and deliver multi-channel CRM campaigns across email, SMS and customer lifecycle communications.Build, optimise and maintain automated customer journeys using Klaviyo.Develop customer segmentation strategies to improve ..... full job details .....