CRM Manager

CRM Manager Elderly Care Essex Stephen James Consulting is partnering with a developing elderly care provider to recruit an experienced CRM Manager. This is a commercially focused role where you ll play a key part in driving occupancy, managing enquiries, and delivering an exceptional experience for prospective residents and their families. The Role Working closely with the Home Manager and wider leadership team, you will take ownership of the full customer journey from initial enquiry through to admission ensuring a smooth, supportive and professional experience at every stage. You will be responsible for: Managing incoming enquiries and supporting families through the admissions process Conducting home tours and effectively showcasing the service and facilities Driving occupancy through proactive enquiry management and conversion Building and maintaining relationships with local healthcare professionals and referral partners Developing and delivering local marketing and community engagement initiatives Organising events such as open days and community outreach activities Maintaining accurate CRM records and monitoring enquiry and conversion data Producing regular reports on occupancy, sales activity and performance Supporting the Home Manager in achieving occupancy and revenue targets About You We are looking for someone with: Experience in CRM, sales, admissions, business development or customer relationship roles Proven experience within elderly care homes, working ..... full job details .....