CRM Manager - Microsoft Dynamics

The CRM Manager - Microsoft Dynamics role in Leeds is working for a D2C brand. You''ll oversee the day-to-day management and optimisation of the company''s CRM systems. Your role will help drive customer engagement and streamline internal processes to support business growth.

Client Details

A D2C brand with a marketing & digital team of 7+ marketers, currently investing heavily in their CRM function.

Description

The key responsibilities for the CRM Manager - Microsoft Dynamics role will include:

• Manage and maintain the company''s CRM systems to ensure effective functionality. The CRM is built from Microsoft Dynamics 365.
• Analyse customer data to identify trends and opportunities for business improvement.
• Collaborate with cross-functional teams to align CRM strategies with broader business goals.
• Develop and implement campaigns to improve customer engagement and retention.
• Provide training and support to staff on CRM tools and best practices.
• Monitor CRM performance metrics and prepare regular reports for key stakeholders.
• Ensure compliance with data protection and privacy regulations.
• Identify and recommend system upgrades or changes to enhance efficiency.

Profile

For the CRM Manager - Microsoft Dynamics, a successful candidate should have the below experience:

* 3-4+ years experience in a CRM and/or marketing automation focused role.
* Previous experience using Microsoft Dynamics 365 is essential.
* Experience working in a B2C or D2C industry is highly desirable.
* Strong analytical skills to interpret customer data effectively.
* Ability to collaborate with various teams to drive CRM initiatives.
* Knowledge of data protection and privacy regulations.
* Ability to work autonomously.
* Excellent organisational and communication skills.

Job Offer

On offer for the CRM Manager - Microsoft Dynamics role:

• Salary range: Up to -50K - experience dependent.
• Hybrid working arrangement with 4 days on-site in Leeds.