CRM Manager

CRM Manager - Product Manager London Outside IR35This is an opportunity to play a key role in a major customer engagement transformation programme. The organisation has recently partnered with a leading CRM and marketing automation platform and is looking for a Product Manager to help drive a complex migration, working across marketing, technology, and business teams to ensure successful delivery.The CompanyThey are a customer-focused organisation investing heavily in their marketing technology ecosystem. As part of a wider transformation programme, they are modernising their customer communications capabilities across email, push notifications, SMS, WhatsApp, and other engagement channels. With a collaborative and highly engaged team culture, they are looking for a Product Manager who can quickly add value and support a lean function during a critical phase of delivery.The Role and Deliverables Act as the key link between strategic stakeholders, marketing teams, technology teams, and external vendors throughout the migration programme. Support the migration from a legacy CRM platform to Klaviyo, ensuring requirements, dependencies, and risks are clearly understood and managed. Translate business objectives into actionable product deliverables, user stories, and tickets where required. Work closely with leadership to surface key decisions, recommendations, and vendor insights that support programme success. Ensure customer journeys and campaign requirements are effectively ..... full job details .....