CRM Manager

CRM Manager Up to £50,000Hybrid - Nottingham (1 day per week) I''m hiring a Donor Engagement and Retention Manager for a well-established international humanitarian charity undergoing a major transformation in how fundraising is delivered globally. This is a newly created role with a rare opportunity: build the donor retention function from the ground up and shape how the organisation engages, retains, and grows its supporter base. The organisation An international humanitarian charity working across more than 30 countries, delivering emergency relief alongside long-term programmes focused on education, healthcare, livelihoods, and clean water. Following a wider organisational transformation, fundraising activity is becoming more centrally coordinated, creating an exciting opportunity to build a more strategic approach to supporter engagement and retention. The role Reporting into the Head of Fundraising Operations, you''ll take ownership of retention strategy across the organisation''s donor base. This is not a campaign delivery role alone. They''re looking for someone who can: Build a retention strategy from scratch Understand donor behaviour and audience segments Create meaningful supporter journeys Develop testing and optimisation frameworks Improve donor engagement and repeat giving Help shape the future retention function The acquisition side is already established. The next phase is understanding how to retain supporters more effectively and maximise long-term ..... full job details .....